FAQ
Popular Questions
If you’re involved in an accident, it’s important to know you have the right to select the auto body shop you trust for your vehicle repairs. Even if your car needs to be towed from the accident scene and you don’t have a preferred shop yet, you can ask the tow truck driver to take it to your home or a repair shop of your choice. You pay the tow upfront, and your insurance company will reimburse you later.
Don’t let insurance companies pressure you into using their “preferred” repair shops. The insurance company does not guarantee the quality of repairs — that responsibility lies entirely with the body shop you choose.
At North Star Auto Collision, we handle your insurance claim process from start to finish. We work directly with all major insurance providers, so you don’t have to worry about the paperwork. We also arrange rental vehicles if you need transportation while your car is in our shop.
Our goal is to get your vehicle repaired quickly, correctly, and back on the road safely — restoring it to its pre-accident condition.
Stay calm and check for injuries.
If anyone is injured or damages exceed $1,000, contact the police and file a report.
Exchange important information with the other driver(s), including:
Names and contact info of drivers, passengers, and witnesses
License plate and driver’s license numbers
Insurance details
Vehicle information (year, make, model)
Take photos of the accident scene and any damage to all vehicles involved.
Remove your belongings if your vehicle is being towed.
File a written claim with your insurance company within 48 hours after the accident to avoid delays.
Notify your own insurance company immediately after the accident.
If you’re claiming against another driver, it’s a good idea to contact their insurer directly as well.
Check with your insurance provider about coverage for rental cars during repairs.
Keep all receipts related to towing, rental vehicles, or repairs for reimbursement.
Absolutely. You have full freedom to choose where to get your car fixed, and we’re proud to be a trusted collision repair centre in Brampton, approved by most insurance companies.
Yes, if you pay the tow upfront, your insurer will reimburse you later. Just save the receipt and submit it with your claim.
We can help arrange rentals through your insurance during longer repairs. You’ll need a valid driver’s license, insurance, and a credit card for the deposit.
